Terms & Conditions

General Privacy Statement

This policy lays out how the management of TGC Ltd, Trading Ltd and Head Professional Gary Vickers, will strive to ensure that any personal data from customer’s e.g. members, visitors, its suppliers and employees is protected. This covers how and when the data is used, how it is stored and the rights of any party to be informed about their personal data usage and storage. Note; Employee PI is covered in a separate policy. 

What personal information is being stored?

TGC Ltd & Trading Ltd only stores the basic contact details that are passed on to the company at the time of registration or subsequently updated at a later date. The types of information can be seen on the application form but include, name, address, contact number and email address.  For those members who choose to pay for their subscription by direct debit they complete a signed mandate with their bank details on including account number and sort code.

How your personal information is being dealt with at Tyneside Golf Club

Your contact details are uploaded on to the required platforms and programmes to service your membership and are individually detailed in the next section. The hard copies of the application form and direct debit mandate if required, are filed and stored in a lockable cabinet for the duration of your membership. Under no circumstances are any details passed on to any third parties at anytime. As to which time you cease your membership your information is either deleted or made in active when this is not possible. At any point during you can request the information that the club holds for you and amend or remove.

Systems & processes that are in place

BRS Golf
Tee booking system to allow members & visitors to book tee times on line. Allows for direct message communication to each member via email messages and notices.

OSIS
Bar till system where members are issued a membership card so they can preload amounts and pay for food & beverage to receive discount.

CLUB V1
Membership & Handicap System where memberships are managed on a daily basis and invoiced at renewal times.

SAGE
Accounting Software to manage payments and invoicing.

MAILCHIMP
Marketing platform to create and send out members newsletters aimed at improving communication. Members can update their preferences or unregister at anytime should they wish to.

SECURE COLLECTIONS
BACS approved Direct Debit Bureau used to collate and manage subscription direct debit payments. 

All the systems that used are password or encrypted protected and only the relevant users have username and passwords to permit access to other members personal information. The users who are permitted access are detailed within the Club Office Health & Safety document.

Broad Policy Statement

Personal information will be collected at the point a customer enters into a business relationship with TGC Ltd/Trading Ltd.

Members
When a member joins or renews their membership, they enter or renter a contract and form the legal basis to enable Tyneside Golf Club and our Head Professional Gary Vickers to hold and then communicate with them via the contact information they pass over at registration. Members have the right to know what happens to their data, where and how the information is stored and what process and systems are in place. Members can request for information on any of our systems to be changed or removed at anytime, and when they no longer continue to be a member their information is removed and when not possible to delete, they are made inactive. Your details are not passed on to any third parties at anytime

Visitors
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process for queries and bookings but advice users using such form to email processes that they do so at their own risk.

Booking a tee time or Open competition is done via our booking engine, BRS Golf, please see the link to their privacy policy below. Any contact with you is either to confirm your booking, advise of any changes or update you on relevant information relating to your booking. Your details are not passed on to any third parties at anytime.

The Tyneside Golf Club website (www.tynesidegolfclub.co.uk)

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Social Media
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. Neither this website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Shortened links to social media
This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls.

Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources and further information

Data Protection Act 1998
Privacy and Electronic Communication Regulations 2003
Twitter Privacy Policy
Facebook Privacy Policy
MailChimp Privacy Policy
BRS Golf Privacy Policy
Club v1

This policy and the processes highlighted reflects Tyneside Golf Club’s commitment to delivering a high level of service-and to ensure compliance with the European Union’s General Data Protection Regulation (GDPR).

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